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Technical Support Liaison Level I

Vehlo

Tulsa, OK, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Cloud Business Apps
  • Post Date: 06/11/2024
  • Website: vehlo.com
  • Company Address: 2035 Lakeside Centre Way, Knoxville, Tennessee 37922, US

About Vehlo

Vehlo solutions unlock potential across vehicle service and repair by giving power back to your people.

Job Description

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Instead of going it alone, we brought together the industry’s disruptors–brands like Text2Drive, Shop Boss, and Rapid Recon– to improve the vehicle repair experience from the dealership service lane to the aftermarket repair shop floor. Together, we got to work growing our team, focusing on our customers, and connecting our products so that we can make the businesses that rely on our solutions even more successful. We’re continuing to bring even more industry leaders and best-in-class solutions together so that we can deliver on our promise day in, and day out.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

What We Do at 360 Payments:

360 Payments is a payment technology company focused in the automotive services industry where we provide payment processing solutions for small, mid-size and corporate businesses. Originally founded in Campbell, CA, the organization is rapidly growing in the Tulsa market. We currently work with over 9,300 clients and continue to thrive. We are also expanding operations behind the scenes to provide additional services to further assist our clients.

We have an immediate opening for a Technical Support Specialist! Join an environment where innovative ideas are welcomed and where everyone has a voice in making our company the best team it can be.

The Ideal Match for Our Team:

  • Excellent verbal and interpersonal communication skills
  • Enjoys working with clients and sales reps over the phone
  • Able to assess challenging situations and find opportunities for improvement
  • Able to accurately follow customer workflows in a fast-paced environment
  • Hardworking but with a sense of humor and ability to have fun!

What You’ll Do:

  • Provision/deploy equipment & software necessary to allow clients to process payments
  • Navigate multiple systems to perform job function
  • Install & train customers on payment solutions via phone and email
  • Respond quickly and professionally to service requests through various channels
  • Complete service reports ensuring prompt and thorough issue resolution and quality control
  • Troubleshoot network issues

What Comes with It:

  • Salary: $17.00 /hour
  • Monthly bonus (up to 10% of monthly pay) based on performance
  • Lots of opportunities for leadership and career growth
  • 3 weeks paid time off & 11 paid holidays
  • Competitive health & maternity/paternity benefits provided
  • 401K Match
  • Free Gym
  • Beautiful downtown Tulsa office location with free valet parking!
  • Various shifts from 8:00 AM - 7:00 PM CST

If you get a kick out of solving problems and enjoy helping others, then you might be our perfect fit!

Please review our website at www.360payments.com and vehlo.com, then submit your resume. We can't wait to meet you!

360 Payments is an equal opportunity employer and follows all the laws of Santa Clara County, California and the USA. Applicants must be authorized to work in the United States.