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Billing Dispute Specialist II

Worldwide Express

Phoenix, AZ, US
  • Job Type: Full-Time
  • Function: Accounting/Finance
  • Industry: Cloud Business Apps
  • Post Date: 06/11/2024
  • Website: wwex.com
  • Company Address: 2700 Commerce St, Suite 1500, Dallas, Texas 75226, US

About Worldwide Express

Worldwide Express is a top-rated third-party logistics company, helping more than 121,000 small to medium-sized businesses ship smarter. We are a part of the largest authorized UPS ® reseller in the nation, as well as the second-largest privately held freight brokerage in the country, arranging the delivery of 36,000,000 small package, LTL and truckload shipments annually.

Job Description

PURPOSE
The Billing Dispute Specialist II is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications.

ESSENTIAL DUTIES & RESPONSIBILITIES 
•    Research and resolve billing related inquiries and discrepancies
•    Provide detailed explanations to customers regarding discrepancies, provide suggestions/solutions, and work with customer to obtain all required documents for dispute submission
•    Submit dispute to carrier partners for resolution; maintain follow up with both carrier and customer until resolution is met
•    Submit credit requests for customers and sales staff as necessary

REQUIRED KNOWLEDGE/SKILLS/ABILITIES
•    Be a motivated team player with a strong desire to succeed in a fast-paced environment
•    Proficient in Microsoft Office with advanced knowledge of Excel
•    Demonstrate eagerness to acquire knowledge and skills, expanding job capabilities 
•    Strong problem-solving, organization and communication skills
•    Ability to adapt quickly to changing priorities and processes
•    Comfortable in a fast-paced, results-oriented environment
•    Ability to quickly establish credibility and provide clear communication across all levels of the organization
•    Comfortable managing workload independently and effectively 

QUALIFICATIONS/EDUCATION:
•    High school diploma
•    Bachelor’s degree in communications, Business, Marketing, Management, or other business-related fields preferred
•    2+ years of billing, collections, logistics or related experience