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Customer Service Representative, Level 1

Vehlo

Tulsa, OK, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Cloud Business Apps
  • Post Date: 06/11/2024
  • Website: vehlo.com
  • Company Address: 2035 Lakeside Centre Way, Knoxville, Tennessee 37922, US

About Vehlo

Vehlo solutions unlock potential across vehicle service and repair by giving power back to your people.

Job Description

Description

We have an immediate opening for a Customer Support Representative. Join an environment where innovative ideas are welcomed and where everyone has a voice in making our company the best team it can be!

What We Do at 360 Payments:

360 Payments provides payment processing solutions for small, mid-size and corporate businesses. Originally founded in Campbell, CA, the organization is transitioning and rapidly growing in the Tulsa market. We currently service over 9,500 clients and are continuing to grow! We are also expanding operations behind the scenes to provide additional services to further assist our clients.

The Ideal Match for Our Team:

  • Excellent verbal and interpersonal communication skills
  • 1-2 years of previous call center experience
  • Enjoys working with clients and sales reps over the phone
  • Able to assess challenging situations and find opportunities for improvement
  • Able to accurately follow customer workflows in a fast-paced environment
  • Availability for occasional overtime hours
  • Hardworking but with a sense of humor and ability to have fun!

What You’ll Do:

  • Handle inbound customer calls (20-30 calls/day) dealing with billing, account maintenance, tech support & equipment sales
  • Manage customer requests submitted through SalesForce Service Console
  • Utilize critical thinking skills to seek solutions for non-scripted problems that customers encounter
  • Provide insight into product updates and processes
  • Provide excellent levels of customers service measured by call/case ASAT scores and quality assurance reviews
  • Contribute content and suggestions for internal/external Knowledge Base

What Comes with It:

  • Salary: $16.00 /hour
  • Monthly bonus (up to 10% of monthly pay) based on performance
  • Lots of opportunities for leadership and career growth
  • 3 weeks paid time off & 11 paid holidays
  • Competitive health & maternity/paternity benefits provided
  • 401K Match
  • Beautiful downtown Tulsa office location with valet parking!
  • Various shifts from 8:00 AM - 7:00 PM CT
  • Opportunity to star in fun company videos
  • Unlimited snacks
$16.00 - $16.00 Hourly



If you get a kick out of solving problems and enjoy helping others, then you might be our perfect fit!

Please review our website at www.360payments.com and www.vehlo.com then submit your resume. We can't wait to meet you!

360 Payments is an equal opportunity employer and follows all the laws of Santa Clara County, California and the USA