Job Description

At ZeroNorth, we are pioneers in revolutionising the shipping industry through digital innovation. Our cutting-edge SaaS solution isn't just about optimising business operations; it's about championing sustainability by significantly reducing CO2 emissions. Our purpose of making global trade green is what drives us forward.

With a diverse team of over 500 professionals representing 38+ nationalities, ZeroNorth operates from global hubs including Copenhagen (our HQ), Copenhagen (our HQ), Athens, Chennai, Mumbai, New York, Oslo, San Diego, Singapore, Sofia, and Tokyo. We are at the forefront of the industry's green transition, empowering our partners to leverage data for tangible decarbonisation actions.

What does it mean to be a Operator Customer Success at ZeroNorth?

Qualification

• Preferably 4/E, 3/E, 3/O or 2/O onboard merchant vessels

Key Skills

• Formal education from a maritime institute
• Good verbal and written communication skills
• Strong analytical and problem-solving skills
• Hands-on experience in MS Office / Google Suite
• Proficiency in handling large data sets (MS Excel / Google Sheets)
• Skilled in designing PPT and Dashboards -Create, format & edit presentations and marketing materials

Essential Job Functions

• Data analysis and performance diagnosis
• Assist in incident investigation and providing insights
• Showcase value through customer KPIs and reports
• Conduct surveys on customer engagement and product satisfaction
• Routine monitoring of the product
• Identify issues / bugs / data gaps proactively
• Regularly liaise internally for issue resolution
• Update project management documents

Behavioral Traits:

• Team player and stable contributor, Fast learner

• Excellent communication skill

• Service minded, collaborative and solution oriented

To report to General Manager - Customer Success

About ZeroNorth

Making global trade green is what we work towards every day
In the complex and dynamic world of global trade, shaped by regulations, geopolitical shifts, and environmental concerns, we aim to deliver value and positive impact, steering the maritime industry towards zero emissions.

Data serves as our compass, guiding us from information to destination
The truth changes constantly, just like the world around us. We turn to data for truth.
By harnessing the powerful combination of technology, expertise, and trusted data at scale, our platform serves as the single source of truth. Utilising billions of data points, we ensure seamless information flow from ship to shore and throughout the entire value chain.

We are here for every step of our customers’ journey
We partner with our customers and support them at every stage towards sustainable and digital excellence. Our teams are truth seekers, dedicated to solving complex problems, while aligning commercial success with sustainability. We believe true success empowers our customers’ teams to make decisions that benefit both profit and planet.