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Field Technician

Utility

Las Vegas, NV, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Big Data & Infrastructure
  • Post Date: 06/11/2024
  • Website: www.utility.com
  • Company Address: 250 E. Ponce de Leon Ave., Suite 700, Decatur, Ga 30030, US

About Utility

Utility, Inc. provides law enforcement officers, first responders and other front-line professionals with an intuitive platform for effectively capturing, managing and releasing video evidence.

Job Description

Starting: $ 60000

Join Our Team as a Field Technician

Company: Utility, Inc.
Location: Las Vegas, NV
Job Type: Full-time
Salary: Based On Experience

About Us: Utility is an innovative technology company that continually delivers groundbreaking digital systems for frontline professions that depend on speed, accuracy, easy-to-access data, and transparency in their work. Immerse yourself in our vibrant culture. At Utility Associates Inc., we foster a purpose-driven environment that values ethical practices and teamwork. We prioritize transparency and trust-building, creating a supportive atmosphere for growth and innovation. Our team wholeheartedly embraces diversity, promoting an inclusive harmony. We highly value work-life balance and celebrate employees' contributions within a recognition-driven culture. Join us at Utility Associates Inc. for a fulfilling experience where positive impact and collaboration shape a brighter future.

Your Role: The Field Tech completes deployments and assists the field team on installations and networking issues. Supporting departmental timelines, company goals and objectives; a successful candidate is a self-starter and requires little to no supervision. With a strong work ethic and a neat, professional appearance, the ideal Field Technician has an attention to detail, advanced troubleshooting skills, and a clean driving record.

What You'll Do:

  • Advise customers, PMs, and various stakeholders daily on site status and issues.
  • Work daily with PMs and Regional Field Supervisor on the deployment of small to medium projects with supervision.
  • Work daily with the support team to identify and resolve issues.
  • Install all utility proprietary hardware daily with supervision.
  • Utilize various software programs daily such as:
    • Office 365
    • Google Suite
    • Microsoft Office Products
    • Polaris and other proprietary programs
  • Identify ongoing issues found in the field and escalate as needed
  • Assist the Operations Team as needed in the areas of: 
    • Training (Customers and Team Members)
    • Uniforms (As Extra Help is Needed)
    • Production (As Extra Help is Needed)
  • Documentation of daily tasks performed
  • Sharing of ongoing lessons learned
  • 90% Travel as required
  • Perform other related duties and tasks (As Assigned)

What You Bring:

  • Ability to comprehend technical documentation
  • Ability to think outside the box
  • Understanding of 12-volt systems and low voltage wiring preferred
  • Cat 6 cabling and network wiring
  • Basic knowledge of hand and power tools
  • Must be flexible, adaptive and forward-thinking 
  • Must be eager to learn, continually improve 
  • Proficiency in:
    • Microsoft Suite
    • Adobe Creative Suite
    • Microsoft 365
    • Polaris (and other proprietary software)
    • Google Suite products
    • Data Analytics
  • Experience in networking, IT and/or vehicle wiring systems
  • Organized, productive and results-driven
  • Independent worker, contributing creatively with minimal/no supervision
  • Exceptional communication skills (Written and Verbal)
  • Experience with networking and in-car audio installations preferred. 
  • Adaptive, enjoying challenges, persevering and focusing on getting the job done right the first time. 

 

Why join us? Utility provides a comprehensive program for our employees’ five pillars of well-being and benefits:

  • Emotional Health: Paid Time Off – 3 weeks per calendar year
  • Physical Health: Selection of ten group health plans to fit every family situation – several are fully-paid for employees and dependents. Dental, Vision, Flexible Spending Accounts and Health Savings Accounts are available.
  • Social Health: Community Online Academy on a variety of courses for personal development
  • Professional Health: Tuition Reimbursement for College Courses and Continuing Education Expenses
  • Financial Health: Retirement Savings Plan with 100% match up to 4% with immediate vesting
  • Other Benefits: Voluntary Insurance, Basic Life AD&D, Critical Illness, and Accident Insurance
  • Enjoy a free chef-inspired lunch Monday-Thursday: Treat yourself to a delicious chef-inspired lunch provided by the company from Monday to Thursday, eliminating the need to worry about meal planning and preparation during those days.

Joining the team: We invite you to join our team. Help us create superior utility products that have a lasting impact on our customers' lives.