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Technical Writer

LogicMonitor

London, GB
  • Job Type: Full-Time
  • Function: Engineering Software
  • Industry: Cloud Business Apps
  • Post Date: 09/26/2023
  • Website: www.logicmonitor.com
  • Company Address: 820 State Street, Santa Barbara, CA, 93101

About LogicMonitor

At LogicMonitor, we expand what’s possible for businesses by advancing the technology behind them.

Job Description

 

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Technical Writer

Product Management, London, UK

About Us:

LogicMonitor is the leading SaaS based performance monitoring platform for enterprise IT.

We love going to work and think you should too. We hold our company culture near and dear – it represents an intermix between passion for leadership and passion for an active, healthy life centred around family and friends. LogicMonitor represents community, collaboration and camaraderie.

Situated in Waterloo, our office is easily accessible by public transportation including train, tube, bus and Overground. Snacks are plentiful, as are the opportunities to do fun things such as company-sponsored recreational activities like yoga, football, and Crossfit. When you join LogicMonitor’s London team, you will be working alongside some of the brightest minds with one of the fastest growing, global software firms. We are looking for you to bring your expertise, drive, and passion. This is your chance to join us on our journey as we expand our global presence and achieve record-breaking success.


What You'll Do:

Good content is paramount at LogicMonitor, the leading cloud-based hybrid infrastructure performance monitoring platform for Enterprise and Managed Service Providers (MSPs). The Technical Writer will be responsible for creating in-depth technical documents, and release notes and manuals that explain complex information about infrastructure and application performance monitoring in a clear and concise manner tor a highly technical audience (including software developers, Operations engineers, and network and system administrators). The Technical Writer will work collaboratively with Product Management, Engineering and Quality Assurance staff to ensure accuracy of product feature / function descriptions and details.

Here's a closer look at the duties in this key role:

  • Participate in the release process as a part of the cross functional team.
  • Understand LogicMonitor's strategy for content management
  • Research and write the Release Notes for releases based on a 3 week sprint cycle.
  • Research and write technical documentation to explain new functionality use cases, enablement and feature function details.
  • Continually measure reader engagement with content, and iterate to improve content definition, craft, and distribution
  • Collaboratively ensure a consistent look, style, voice, tone, message, and brand across all product acontent
  • Edit for consistency, clarity, brevity, accuracy, and readability—across digital and print media
  • Provide accurate and timely project reporting on all your content activities
  • Recognize opportunities for process improvement and implement them.

What You'll Need:

  • BA or BS preferred (Computer Science, Engineering, or English a plus)
  • 3-5+ years technical writing experience 
  • You are a polished writer, with samples of your work to share
  • Clear, strong oral and written English language skills
  • Excellent content planning and organization skills
  • Comfortable researching new technologies, learning how to use them, and reducing their complex workings to clear prose.
  • Organized and detail­-oriented to effectively manage projects and programs that will require contributions and feedback from other functional group
  • Team player that works well in collaborative situations and start­up environments
  • Proficiency with common desktop apps important (including Keynote, Google Suite and Microsoft Office suite)
  • Familiar with the IT industry, IT products, and personas such as IT Director, Sysadmin, devops engineer, network engineer, etc
  • Familiar with concepts and methods of monitoring such as SNMP, API, CLI, WMI, etc 
  • Experience with creating documentation in an Agile development environment
  • Experience with source control systems, preferably git
  • Knowledge or experience with bug tracking systems (e.g. Jira)

A plus/nice to have:

  • Previous experience using Wordpress and Oxygen XML
  • Preferably technical writing or other experience at an enterprise IT vendor
  • Previous work experience related to any of the following technologies/areas:
    • Monitoring solutions (network, server, storage, database, application performance, etc)
    • Virtualization technologies
    • Cloud and container computing
    • Code as a Service, Infrastructure as a Service, Platform as a Service
    • Storage solutions
    • Load Balancers
    • Webservers (IIS, Apache, Tomcat, etc…)
    • Database (SQL, MySQL, MongoDB, Postgress, etc…)
    • SaaS-based software solutions
    • ITOps, IT Service Management tools, technologies

 

LogicMonitor is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

We operate with integrity, esteem diversity and treat each other fairly and with respect. And we’re doing that while nurturing consideration for humanity. We give back to our community and encourage all people to come as they are and find their own version of personal and professional harmony here. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.

 


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