Job Description

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting:  

As a Creator Growth Manager - NAM, you will be responsible for managing and growing a portfolio of creators, based in North America, on both the Impact.com and Activate platforms. 

This is a hybrid position that needs to be commutable to an impact.com office when it's necessary to be in-office but is mostly remote. 

Essential Duties and Responsibilities

• Manage portfolio of creators based in North America
• Respond to creator emails + questions in a timely manner
• Explain how to use Impact.com & Activate technology
• Direct to proper channels for tech or payment issues
• Grow portfolio
• Proactively email & schedule calls with portfolio for data reviews + strategy sessions
• Recommend brand programs to your creator to grow partnerships
• Growing sales - YoY, MoM, QoQ via GTV 
• Be the voice of the creator internally
• Provide product recommendations on behalf of your portfolio
• Represent your portfolio for brand recommendations and publicity opportunities 

Responsibilities: 

• 3+ years experience in creator management
• Experience in crafting 1:1 and mass-messaging communications 
• Experience in educating + training new tech/platforms to clients 
• Experience in the affiliate marketing space preferred, but not required

Does this sound like you? 

• Enjoys analyzing data and providing actionable insights
• Nurtures client relationships by surprising, delighting, retaining, and growing them daily 
• Grows client’s performance with Impact.com & Activate technology 
• Proactively and strategically emails portfolio 
• Schedules monthly and/or quarterly client calls 
• Organized self-starter with the ability to create process and workflow for their own portfolio 
• Understands, or is quick to learn, both Impact.com & Activate’s platform & technology
• In tune with creator industry best practices and updates 
• Participates in team meetings and department + company-wide discussions
• Available during generic NAM business hours M-F
• Light travel potential for in-person client meetings

Salary range: $96,000-$120,000 per year, plus eligible to receive Restricted Stock Unit (RSU) grant and additional variable commission incentive bonus (Potential $24,000-$30,000 based on quota)

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• In-Office catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.