Job Description

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting! 

As the Product Manager of Onboarding you will be responsible for defining, planning, and executing on new, high quality, in-product, customer experiences to support the strategic development & execution of Impact.com’s product led growth strategy. Your focus will be on evolving our product offering into a simplified and refined approach requiring little to no internal employee involvement and expediting time to value. This role requires a candidate to deeply connect and understand the customer and business needs as well as to partner closely with stakeholders to develop the strategic direction of the product and build out the coinciding roadmap. You will be responsible for influencing stakeholders and cross-organizational action by telling the customer’s story and substantiating recommendations for change.

Requires at least 6 years of experience as a product manager, with significant relevant experience in successfully managing, growing, and commercializing software products, SaaS by preference.

What you will be doing:

• Work directly with customers to discover and prioritize use cases and requirements
• Build and optimize a best-in-class onboarding experience driving both acquisition and engagement throughout our ecosystem 
• Drive alignment across Growth Marketing, Engineering, Product, Design, Data Analytics and Marketing teams to deliver on your vision and strategy
• Strategize and prioritize across the Impact.com user journey for opportunities to accelerate reach and drive funnel metrics
• Oversee building of prototypes and MVP products, measuring successful delivery to our customers and being accountable for KPI’s and OKR targets
• Analyze data and feedback to identify both problem areas and opportunities
• Collaborate with research, design and engineering to create simple and innovative solutions
• Present and justify new ideas to product development leadership
• Prioritize product roadmaps and effectively manage product delivery plans
• Ensure products and releases are launched on schedule with high attention to detail and quality

Does this sound like you?  

• Use Product Management frameworks to align stakeholders and leadership on product direction/key decisions. Effectively influences for best outcomes
• Build feedback and data loops into products and feature-sets  to enable continuous systematic improvement at scale
• Exhibit storytelling and persuasive influencing techniques that build trust with team and partners and establishes long-term relationships
• Strong interpersonal skills, ability to communicate effectively through various methods.
• Self-starter who has a problem-solving aptitude and inventive thinking skills
• Data informed with an aptitude for tackling and distilling extremely large amounts of data into salient insights and timely decision making
• Action-oriented with a demonstrated ability to solve complex problems by creating customer-first solutions and iterating quickly to get results
• Ability to think strategically and implement tactically
• Proven history and track record of setting goals/OKR’s and achieving success in taking platforms to market or generating growth
• A strong understanding of product design, user experience, and product testing.
• Ability to prioritize tasks effectively and handle multiple projects simultaneously.
• Expertise in agile development, defining product requirements and user stories
• Working with engineering and design to ensure successful product delivery
• Nice to have taken the free Affiliate & Partnerships Industry Fundamentals Certification by PXA.

Salary range: $112,000 to $140,000 per year, plus eligible to receive Restricted Stock Unit (RSU) grant and additional variable annual bonus contingent on Company performance.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.