Job Description

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 1000 employees and eleven offices across the United States, Canada, Europe, Africa, and Asia.

Why this role is exciting: 

As a Senior Publisher Development Manager, you will be responsible for managing day-to-day interactions with a portfolio of publisher customer accounts at Impact. You will use strong problem solving and solution driven thinking. You will drive a world-class partner experience that builds trust, retention and loyalty. Your role is pivotal to ensure publishers feel supported and empowered to grow their partnerships with our advertisers at Impact.

What you will be doing:

• Responsible for meeting publisher account growth targets to increase publisher revenue (payout).
• Create development plans for the assigned book of business that builds trust, retention, and loyalty with publisher partners.
• Identify, propose and support new matchmaking efforts for publishers with Impact advertiser partners.
• Capable of Identifying and escalating publisher challenges early, succinctly and with a potential resolution.
• Analyze publisher data quarterly to ensure publishers are engaged and growing.
• Build strong relationships with internal teams at Impact including but not limited to: Customer Growth, Support/Customer Solutions, Onboarding, Technical Services and the  Business Development team.

Does this sound like you?

• 5+ years Account Management or Customer Success experience, preferably B2B
• Bachelor's Degree (Business, Marketing or related field a plus), MBA preferred
• Strong understanding of the digital marketing ecosystem with in-depth knowledge of affiliate marketing.
• Passionate about the partnership economy and understand the value of different types of performance partnerships.
• Strong communicator: communicate effectively with publishers, advertisers and internal team members
• Influential: be persuasive and command respect, by being a leader and expert in your knowledge of our company and products
• Data-driven: accurately measure the effectiveness of programs and efforts, use findings to improve processes
• Prioritization: prioritize effectively based on activities that will receive higher return for all audiences 
• Visionary: be able to diagnose potential issues before they arise
• Agile: be able to adapt quickly to changes and adopt new strategies
• Self-Motivated, Attention to Detail, Passion for Learning, Team player

• Salary Range: $100,000 - $140,000 per year, plus Variable Commission Plan with potential to earn additional $25,000-$35,000 and stock (RSU) award.
  *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits/Perks:

• Medical Aid and Provident Fund 
• Unlimited leave
• Flexi-time
• Casual work environment
• Development & training