Job Description

At Impact.com, our culture is our soul. We are passionate about our people, technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. If you are looking to join a team where your opinion is valued, your contributions are noticed, you get to work with fun and talented people solving cutting-edge marketing challenges with technology, and advance your career, this is the place for you. Impact operates globally with offices worldwide in Cape Town, Santa Barbara, San Francisco, Columbus, New York, London, and Sydney.

Our company is transforming how advertisers handle media and performance marketing partnerships. Our integrated suite of products enables digital brands and agencies to maximize their return on global ad spend by providing a single trusted view into the consumer journey from ad impression through acquisition — across all devices and channels.

Why this role is exciting?

This role is responsible for driving company value through the strategic vision, design, development, and adoption of our demand-side experience and underlying platform. The Product Manager will be an expert in the market, understanding the diverse needs of each market vertical and client size. They will work closely with our clients directly along with their success reps to ensure that our client’s experience of our platform is meaningful, delightful, and productive. In this role, they will work closely with our most strategic clients to ensure their success on the platform.

Simultaneously, Product Manager will function as the primary catalyst and owner of our product-led growth strategy. They will determine the best course forward to retain our large enterprise brands while transforming our demand-side product offering into something simple, requiring no internal employee involvement, and with a short time to value.

Requires at least 6 years of experience as a product manager with at least 2 years leading the strategic direction of a product line

Responsibilities:

Data and Insights:

• Work with the internal analytics team and the UX Research team to analyze the effectiveness of
• Meet with customers to understand customer needs and build customer “empathy” early in the product life-cycle
• Work with Product enablement to perform user segment analysis using product analytic tools such as Pendo and Google Analytics
• Ability to analyze reports for insights and patterns and draw actionable recommendations
• Solicit product feedback, insight, and input from internal stakeholders

Strategic Thinking:

• Set the product vision and strategy to grow and scale new business opportunities for Impact Partnership Cloud platform
• Independently drive large-scale cross-functional initiatives and report progress to leadership
• Structure strategic conversations involving multiple stakeholders across all levels
• Effectively lead brainstorming sessions around new initiatives
• Perform research into new opportunities for disruption

Communication:

• Clearly communicates objectives across functions
• Ability to work with external third parties as and when needed for assigned initiatives
• Ability to proactively solve potential problems with other functions and resolve conflict without authority

Collaboration and Project Management:

• Able to reach objectively good negotiation results, efficiently, maintaining relationships
• Ability to lead and participate actively in group meetings
• Ability to clear roadblocks and demonstrate outcomes

Other Duties

• Review industry publications, attend industry conferences and become the ‘go-to’ expert in the assigned functional area
• Achievement of company key results for objectives related to growth initiatives
• Detailed analysis for initiative recommendations
• Clarity and communication of long-term strategy of assigned initiatives
• Become an expert of the Impact platform
• Keep up-to-date with changes that occur in the Partnerships space
• Coordinate the development process from a product perspective
• Construct and update the squad roadmap
• Create specifications for new features and epics and work cross-functionally to drive buy-in and with other Squad owners to drive the roadmap forward
• Train and inform staff on new features and functionality
• Work with external third parties to assess partnership opportunities
• Effectively manage discrete projects as they come along
• Set, track, and complete quarterly goals (OKRs) that are aligned with company and departmental objectives

Does this sound like you?

• Demonstrated success participating in the excellent software products
• Bachelor's degree
• 3-6 years work experience in Product Management/or technical roles
• Ability to work with engineers and speak the same language
• Proven ability to influence cross-functional teams without formal authority
• Passionate about technology and privy to cutting-edge trends in the industry
• Experience with Agile development methodologies
• Excellent time management skills
• Strong written & oral skills
• High attention to detail

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• 6 month paternity/maternity leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.