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Customer Support Receptionist (Atlantic Canada)

Wagepoint

Canada / Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Cloud Business Apps
  • Post Date: 11/22/2022
  • Website: wagepoint.com
  • Company Address: Suite #1110, 240-70 Shawville Blvd. SE, Calgary, AB T2Y 2Z3, CA

About Wagepoint

Wagepoint is a fintech company on a mission to simplify payroll – and maybe even dare to make it delightful! Our online software was created just for small businesses, automating the most time-consuming parts of payroll – like calculating wages and reporting on taxes – so that our customers can get back to doing what they love most.

Job Description

Wagepoint is a small-but-mighty fintech company on a mission to simplify payroll – and maybe even dare to make it delightful! Our online software was created just for small businesses, automating the most “ugh” parts of payroll – like calculating wages and reporting on taxes – so that our customers can get back to doing, well, literally anything else. Backed by the world’s friendliest team, Wagepoint is always supportive, never stuffy and refreshingly human. Founded in 2012,  we make payroll magic happen for more than 20,000 small businesses, accountants and bookkeepers across North America. Visit www.wagepoint.com to learn more or connect with us @Wagepoint.

What you'll be doing

We are looking for a Customer Service Receptionist to join our team for a 9-month contract. Your responsibilities will include: 
  • Answering customer calls and logging tickets in Zendesk with the appropriate form settings.
  • Being able to provide enough information to effectively transfer the ticket to a Wagepoint Support Specialist, without the customer needing to repeat information. 
  • Transfer customer calls when necessary if a client is escalated.
  • During low call volumes, triage email tickets, and participate in special projects as assigned.

What you bring to the table:

  • Excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. 
  • You have the ability to stay calm and are able to keep customers cal. 
  • You are emotionally intelligent and compassionate.
  • You are well organized.
  • You are able to work independently (remote work) and yet able to work well with a team.
  • You have customer service experience. 
  • Some payroll knowledge is an asset.
  • Prior experience as a receptionist is also helpful.

What we bring to the table:

  • The opportunity to work with the world’s friendliest team, solving interesting problems together.
  • The ability to work from home, forever! Wagepoint is a remote company, so you don’t have to worry about commuting to an office. Plus, more time with your pets is always a bonus!
  • An autonomous work environment: We’re a growing startup - so we’ll be looking to you to roll up your sleeves and dive right in! No red tape, just bring your great ideas and your powerful work ethic.
  • An endless amount of laughter — we don’t take ourselves too seriously. We work hard, but we always have time for a bad joke or two.
Next Steps:
If all the above feels right and proper, please don’t feel like you need to send us an uninspired cover letter. Just send us your updated resume and perhaps a few lines on what excites you about the job - we really want to get to know who you are, not just about how we can work together.  If we believe you’re a good match, someone from our team will reach out to schedule a call.

Psssst!
Wagepoint is an equal opportunity employer. We welcome and appreciate all applicants with diverse backgrounds, races, religions, genders, identities, ages, experiences (the list goes on!). We are committed to making not only our workplace safe and inclusive for everyone, but also ensuring our recruitment process reflects that. We are a remote company, so there's no need to travel to an office for an interview, but if you require any special accommodation during our recruitment process, please let us know. We are more than happy to assist!
 

About Wagepoint

Wagepoint is a simple and fast online payroll app, backed by the world's friendliest team.

The app is ideal for small businesses across North America (US & Canada) who are looking to pay their employees easily and quickly.