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Revenue Support Specialist I

Worldwide Express

Dallas, TX, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Cloud Business Apps
  • Post Date: 08/03/2022
  • Website:
  • Company Address: 2323 Victory Ave., Suite 1600, Dallas, Texas 75201, US

About Worldwide Express

Worldwide Express is a top-rated third-party logistics company, helping more than 92,000 small to medium-sized businesses ship smarter.

Job Description


The Revenue Support Specialist will compute, classify and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures and calculations.


•Process a variety of customer payments received, including checks, credit cards, ACH, Wires and EFTs.

•Understand and balance daily processing.

•Work closely with internal teams as well as Franchise locations in the resolution of day-to-day items and payment issues.

•Communicate payment issues with internal teams.

•Respond to incoming calls and e-mails in a timely manner.

•Research misapplied/unpaid payments.

•Research and resolve customer A/R issues.

•Explain charges and credits to customers, sales and management.

•Handle payment processing requests sent though Company’s ticketing system.

•Prepare and post invoices and credit and debit memos.

•Calculate and post receipts to appropriate general ledger accounts and verify details of transactions, such as funds received and total account balances.

•Prepare, record, verify, analyze and report accounts receivable transactions.

•Code documents according to Company procedures.

•Comply with federal, state, and Company policies, procedures, and regulations.

•Compile statistical, financial, accounting, or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts receivable, and profits and losses.



•Microsoft Office

•Basic Accounting principles

•Credits & Debits

•Analytical skills in basic accounts payable and accounting policy.


•Customer service

•Time management

•Critical thinking


•Professional Communication, verbal and written

•Mathematical reasoning

Federal, state and local laws as applicable to position.


•High school diploma

Other details

  • Job Family General
  • Pay Type Salary