- Job Type: Full-Time
- Function: Operations
- Industry: Cloud Business Apps
- Post Date: 08/03/2022
- Website: wwex.com
- Company Address: 2323 Victory Ave., Suite 1600, Dallas, Texas 75201, US
About Worldwide ExpressWorldwide Express is a top-rated third-party logistics company, helping more than 92,000 small to medium-sized businesses ship smarter.
Designed to be an integral part of Freight Operations structure. Focus on providing support to LTL customers and sales staff within Worldwide Express
MAIN TASKS, DUTIES, AND RESPONSIBILITIES:
•Work with LTL Sales and Management teams and carriers.
•Handle escalated credit requests.
•Answer incoming phone calls and tickets via ZenDesk from LTL sales and management teams.
•Assist franchisees and corporate stores with all aspects of LTL shipping and tracking.
•File lost/damage claims of packages.
•Request credits and follow through to completion.
•Provide follow-up to franchisees and corporate stores, support and sales staff in a timely manner.
•Stay up-to-date on changes with policies and procedures
WHAT WE EXPECT FROM YOU:
•2 – 4 years of customer service experience is ideal
•Bachelors Degree, preferred. High School Diploma required
•Familiar with standard concepts, practices, and procedures within shipping business
WHAT WE ARE COMMITTED TO GIVING YOU:
•Excellent verbal and written communication skills.
QUALIFICATIONS AND EDUCATION:
•Bachelor’s degree preferred
PHYSICAL DEMANDS & WORK ENVIRONMENT
Work Environment: Job is typically performed in a general office environment.
- Job Family General
- Pay Type Salary