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UPS Operations Specialist I

Worldwide Express

Dallas, TX, US
  • Job Type: Full-Time
  • Function: Operations
  • Industry: Cloud Business Apps
  • Post Date: 08/03/2022
  • Website: wwex.com
  • Company Address: 2323 Victory Ave., Suite 1600, Dallas, Texas 75201, US

About Worldwide Express

Worldwide Express is a top-rated third-party logistics company, helping more than 92,000 small to medium-sized businesses ship smarter.

Job Description

PURPOSE

Are you a problem-solver, a go-getter, a master relationship builder who likes the thrill of helping customers build and support their business? Do you want to join a sharp, energetic, group of colleagues that use a consultative team approach to accomplish their objectives? If so, then you might be a good fit for the Worldwide Express team.

As a UPS Operations Specialist, you will be a part of a dynamic, collaborative, and hardworking team. In this role, you are the customer's advocate and will get to help our customers understand the many nuances of transportation and help troubleshoot issues if they arise. You will partner with our clients and coworkers to solve issues effectively and creatively while building relationships and providing support to help their business grow.

 

MAIN TASKS, DUTIES, AND RESPONSIBILITIES:

• Consistent Monday-Friday work schedule, no weekends

• Communicate daily with both internal and external customers

• Maintain a high level of activity over the phone and through our CRM system

• Ability to research, identify and capitalize on profitable opportunities that are presented daily

• Ability to understand and consult customers in relation to fees, products, and services

• Ability to troubleshoot and support customers in navigating service disruptions

• Maintain an ongoing focus on creating positive and supportive customer experiences

• Ability to establish strong partnership with key executives and decision makers within each customer and territory

• Ability to collaborate with various support teams including sales and account management

 

WHAT WE EXPECT FROM YOU:

• 0-3 years’ experience working directly with customers

• Outstanding collaboration and communication skills at multiple levels

• Ability to work as a team

• Exceptional verbal and written communication skills

• Customer focused and solutions-oriented

• Commitment to continuous improvement

• Strong growth mindset with the willingness to learn and be coached

 

WHAT WE ARE COMMITTED TO GIVING YOU:

• A competitive salary with bonus opportunities and salary increases based on performance

• Dedicated training & management support

• Opportunity for growth and advancement

• Opportunity to be a part of a phenomenal culture and a company that invests in its most valued assets. YOU!

• A comprehensive benefits package including medical, dental and vision coverage as well as the opportunity to participate our 401(k) program

• Paid time off to volunteer in your community

• Promote cross-department job opportunities

 

QUALIFICATIONS AND EDUCATION:

•High School diploma or GED. Bachelor’s degree in Communications, Business, Marketing, or other business-related fields preferred

•Ability to adapt to an equivocal and fluctuating environment

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment: Flexible work model that supports both in-office and remote work opportunities

Other details

  • Job Family General
  • Pay Type Salary