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Freight Operations Specialist

Worldwide Express

Remote
  • Job Type: Full-Time
  • Function: Operations
  • Industry: Cloud Business Apps
  • Post Date: 08/03/2022
  • Website: wwex.com
  • Company Address: 2323 Victory Ave., Suite 1600, Dallas, Texas 75201, US

About Worldwide Express

Worldwide Express is a top-rated third-party logistics company, helping more than 92,000 small to medium-sized businesses ship smarter.

Job Description

PURPOSE

Designed to be an integral part of Freight Operations structure. Focus on providing support to LTL customers and sales staff within Worldwide Express


MAIN TASKS, DUTIES, AND RESPONSIBILITIES:

•Work with LTL Sales and Management teams and carriers.

•Handle escalated credit requests.

•Answer incoming phone calls and tickets via Salesforce from LTL sales and management teams.

•Assist franchisees and corporate stores with all aspects of LTL shipping and tracking.

•File lost/damage claims of packages.

•Request credits and follow through to completion.

•Provide follow-up to franchisees and corporate stores, support and sales staff in a timely manner.

•Stay up-to-date on changes with policies and procedures


WHAT WE EXPECT FROM YOU:

•2 – 4 years of customer service experience is ideal

•Bachelors Degree, preferred. High School Diploma required

•Familiar with standard concepts, practices, and procedures within shipping business


WHAT WE ARE COMMITTED TO GIVING YOU:

•Excellent verbal and written communication skills.

•Problem-solving skills.

•Detail oriented.

•Organizational skills.

•Time management.

•Deductive reasoning.

 

QUALIFICATIONS AND EDUCATION:

EDUCATION:

•Bachelor’s degree preferred

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment: Job is typically performed in a general office environment.

Other details

  • Job Family General
  • Pay Type Salary