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UPS Support Specialist I

Worldwide Express

Dallas, TX, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Cloud Business Apps
  • Post Date: 08/03/2022
  • Website:
  • Company Address: 2323 Victory Ave., Suite 1600, Dallas, Texas 75201, US

About Worldwide Express

Worldwide Express is a top-rated third-party logistics company, helping more than 92,000 small to medium-sized businesses ship smarter.

Job Description


Designed to be an integral part of the UPS support structure. Focus on providing support to sales staff within Worldwide Express. In addition, the UPS Support Specialist – Team Lead role works closely with UPS to field requests and escalate issues as needed.



•Serve as a liaison between UPS, the corporate support team and WWE sales offices.

•Handle escalated credit requests.

•Answer incoming phone calls and tickets via ZenDesk.

•Assist sales staff with all aspects of UPS shipping and tracking.

•Assist sales staff on WWE and UPS shipping platforms.

•Assist in open escalations.

•Provide follow-up to sales staff in a timely manner.

•Stay up-to-date on changes with UPS policies and procedures.


•Excellent verbal and written communication skills.

•Problem-solving skills.

•Detail oriented.

•Organizational skills.

•Time Management.

•Deductive Reasoning.


High school diploma

0-2 years’ relevant experience.